Terms and conditions

By accessing or using the Services, including browsing our website, submitting a form, requesting an audit, booking a call, or communicating with us, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference.

If you're using the Services on behalf of a business, you confirm that you're authorized to accept these Terms on its behalf. We may update these Terms from time to time, as described in Section 15.

Rootline Marketing LLC is a performance marketing agency based in Nevada, United States. We work with direct-to-consumer Shopify brands, running paid advertising and related services. Our website describes what we do, explains our performance-based model, and lets you request a free store audit or book a call with us.

The Services are intended for business owners and operators. By using them, you confirm that you're at least 18 years old, that you have the legal capacity to enter into these Terms, and that any information you give us is accurate and current.

The content on our website, including descriptions of our services, our performance-fee tiers, the store audit, any examples or figures, and the "Rootline method," is provided for general information. It is not professional advice, it is not a binding offer, and it does not create a contract between you and Rootline.

A working relationship with Rootline begins only when both parties sign a separate written Performance Agreement (see Section 6). Nothing on the website changes, overrides, or adds to that agreement.

When you submit an application, request a store audit, or book a call, you're asking us to consider working with you. Doing so doesn't obligate you or Rootline to enter into any engagement.

We provide store audits free of charge and at our discretion. We may decline to provide an audit, or to work with any prospect, for any reason. An audit reflects our opinion based on publicly available information at a point in time. It is a professional assessment, not a guarantee of any result. You're responsible for the accuracy of the information you give us, and for your own business decisions.

If you become a Rootline client, the engagement, including the scope of work, the percentage fee, how revenue is measured, account access, and each party's responsibilities, is governed entirely by the signed Performance Agreement between you and Rootline.

If anything in these Terms conflicts with a signed Performance Agreement, the Performance Agreement controls for that client relationship. These Terms continue to govern your use of our website and Services regardless.

If you provide your phone number and agree to be contacted, you consent to receive text messages from Rootline about your inquiry, your audit, a proposal, scheduling, your engagement with us, and related follow-up.

• Consent to receive text messages is not a condition of purchasing any product or service.
• Message frequency varies depending on your interaction with us.
• Message and data rates may apply, depending on your mobile carrier and plan.
• Reply STOP to any message to opt out. Reply HELP for help.
• Mobile carriers are not liable for delayed or undelivered messages.

How we handle the phone numbers and consent information you provide is explained in our Privacy Policy. We do not sell or share mobile phone numbers or SMS consent information with third parties for their marketing purposes.

When using the Services, you agree not to:

• Use the Services for any unlawful purpose, or in violation of these Terms
• Provide false, misleading, or fraudulent information, or impersonate any person or business
• Copy, scrape, harvest, crawl, or otherwise collect data from the website beyond normal browsing
• Attempt to gain unauthorized access to the website, its systems, or any related accounts
• Interfere with, disrupt, or place an unreasonable load on the website or its infrastructure
• Introduce malware, or any harmful or disruptive code
• Use the Services or their content to build, train, or operate a competing service, including any machine learning or generative AI model

The Services and everything in them, including text, design, graphics, layout, logos, the Rootline name and brand, the structure and format of our audits and deliverables, and the "Rootline method," are owned by Rootline Marketing LLC or its licensors and are protected by intellectual property laws.

We grant you a limited, personal, non-transferable, revocable license to access and view the website for the purpose of evaluating our services. You may not copy, reproduce, republish, distribute, sell, or create derivative works from any part of the Services without our prior written permission. Any audit or deliverable we provide is for your internal use in evaluating Rootline and may not be redistributed.

If you send us feedback, ideas, or suggestions, you grant Rootline a perpetual, irrevocable, royalty-free right to use them for any purpose, with no obligation to you.

The Services link to and rely on third-party tools and websites, such as our booking calendar, our application form, and social media platforms. We don't control those third parties and aren't responsible for their content, terms, availability, or practices. Your use of them is governed by their own terms and policies.

The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the website will be uninterrupted, error-free, or secure.

No guarantee of results. Marketing and advertising performance depends on many factors outside our control, including platform algorithms, market conditions, your product, your pricing, your operations, and consumer behavior. Nothing on the website, in a store audit, or in our communications is a promise or guarantee of any specific result, revenue, return on ad spend, or other outcome. Any examples or figures shown are illustrative only.

To the fullest extent permitted by law, Rootline Marketing LLC and its members, officers, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Services.

Our total liability for any claim arising out of or relating to the Services, other than a client engagement governed by a signed Performance Agreement, will not exceed one hundred U.S. dollars (USD 100). Some jurisdictions don't allow certain limitations of liability, so some of these limitations may not apply to you.

For active client engagements, the limitation of liability is governed by the signed Performance Agreement between you and Rootline, not by this section.

You agree to indemnify and hold harmless Rootline Marketing LLC and its members, officers, and contractors from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or the rights of any third party.

These Terms are governed by the laws of the State of Nevada, United States, without regard to its conflict-of-law rules.

Before starting any formal proceeding, you agree to first contact us at sean@rootlinemarketing.com so we can try to resolve the matter informally. Any dispute that can't be resolved that way will be brought exclusively in the state or federal courts located in Clark County, Nevada, and you consent to the personal jurisdiction of those courts.

We may update these Terms from time to time. When we do, we'll change the "Last updated" date at the top of this page. If the changes are significant, we'll take reasonable steps to let you know. Your continued use of the Services after an update means you accept the revised Terms.

If any provision of these Terms is found to be unenforceable, the rest of the Terms stay in effect. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer your rights under these Terms; we may assign ours in connection with a merger, acquisition, or sale of assets.

These Terms, together with our Privacy Policy, are the entire agreement between you and Rootline regarding your use of the website and Services, and replace any prior understanding on that subject. Section headings are for convenience only.

If you have questions about these Terms, contact us:

Rootline Marketing LLC
5725 S Valley View Blvd, PMB #787861
Las Vegas, NV 89118-3122
United States

Email: sean@rootlinemarketing.com
Web: rootlinemarketing.com